Support
Quick help for Sortwave on iPhone.
Apple Music won’t connect
Confirm that your device is signed into Apple Music, your subscription is active, and Sortwave has Media & Apple Music access in Settings → Privacy & Security.
Spotify beta won’t connect
The Spotify beta is limited to accounts allowlisted for development testing. Confirm that you were invited, that Spotify is active on a playback device, and that Sortwave remains authorized on your Spotify account’s Apps page.
A playlist shows no songs
Pull to refresh, then confirm the playlist contains songs available in your current Apple Music storefront. Smart, shared, or cloud playlists may expose different capabilities through MusicKit.
Removing songs
Sortwave stages Apple Music removal candidates in Deleted Songs — Sortwave. After syncing, open that playlist in Apple Music, select its songs, choose Delete from Library, and delete the temporary playlist when finished. Spotify beta removals are applied directly when you sync.
Need more help?
Email codecs.skiffs-7z@icloud.com and include your iOS version, device model, and the step where the issue occurred. Do not include account credentials or private music-library details.